FAQ’s 2018-03-02T14:12:06+00:00


How do I apply for a water connection?

It’s easy to apply for water connection all you need is the following


  • ID photocopy
  • PIN No photocopy,
  • Plot Number,
  • Postal Address
  • Mobile phone number
  • Filling and Signing Water & Sewerage Services Agreement Form
  • Connection Fee Kshs. 5,000
  • Water Deposit fee
  • Purchase of connection

I paid my water bill yet my water supply got disconnected. Why?

In most cases the causes for this problem is failure to pay your water bills promptly, by the due dates that are clearly marked on the monthly water bills.

If the bill’s due date passes without any payment made by then, an account is liable for disconnection at any time.